Returns

TERMS & CONDITIONS - CAN I RETURN MY ITEM?

Please read the Returns Policy below before returning a product to The WOD Life.

Starting a return is easy and we allow you up to 30 days after placing your order to return your item!

Before you start a return, you will need your order number which can be found on your order confirmation email and the postcode the order was shipped to.

Start your return HERE.

  • Please note that unless otherwise stated, you will be responsible to pay for the return postage back to us.
  • For domestic returns (Australian customers) a postal label creation fee of $15 AUD is charged in the returns process. This fee includes the creation of an Australian Post label which can be printed out and attached to the return packaging or scanned at an Australia Post location if you do not have access to a printer.
  • When your return is scanned by Australia Post in the postal system, your exchange/store credit or refund will be processed.
  • For international returns (returns made from outside Australia), you are responsible for the cost of sending the product back to our warehouse for an exchange, refund or store credit. Your exchange will be processed when it arrives at our warehouse.
  • Clearance items purchased during a sale cannot be returned unless they are faulty.
  • All products returned need to be in original condition, unwashed, unworn with tags still attached
  • Shoes must be returned in their original box, then placed in a shipping parcel bag to protect the box. The return label is not to be attached directly to the shoe box.
  • For health & hygiene reasons, products such as socks, jocks, face masks and drink bottles are not able to be returned.
  • If your item is faulty or your order is incorrect please contact us at support@thewodlife.com.au
  • Items marked 'Final Sale' cannot be returned for an exchange due to wrong sizing but can be returned if they are faulty
  • If your item is ineligible to be returned in our returns portal and you believe you can return it, please contact us at support@thewodlife.com.au
  • Gift cards are non-returnable and cannot be refunded for cash.
  • Any shipping or shipping insurance paid is non refundable.

DOMESTIC ORDER RETURNS PROCESS (AUSTRALIA) 

Starting a return is easy!

Before you start a return, you will need your order number which can be found on your order confirmation email and either the postcode the order was shipped to or the email used on the order or the phone number used when placing the order.

Start your return HERE.

  • If you decide you are not satisfied with your purchase you have 30 days from receipt of purchase to return and exchange an item or obtain a refund.
  • If you are returning a product from within Australia, the Postage Label Production fee of $15AUD in our Returns Portal covers the cost of the creation of an Australia Post label.
  • If you are returning your item for an exchange, the exchange order is created in our system when the returns label is scanned by Australia Post.
  • If you are returning your item for a store credit, the store credit is sent to your email in the form of a gift card, when the returns label is scanned by Australia Post. 
  • If you are returning your item for a refund, the refund is processed by our system when the returns label is scanned by Australia Post. Your bank may take 1-2 business days to process it back into your account.
  • All products returned need to be in original condition, unwashed, unworn with tags still attached (hats will need to be returned inside a box to avoid damage).
  • For health & hygiene reasons, products such as socks, jocks, face masks and drink bottles are not able to be returned.

If your item cannot be returned in the Returns Portal, please contact us at support@thewodlife.com.au

INTERNATIONAL ORDER RETURNS PROCESS

Starting a return is easy!

Before you start a return, you will need your order number which can be found on your order confirmation email and either the postcode the order was shipped to or the email used on the order or the phone number used when placing the order.

Start your return HERE.

  • If you decide you are not satisfied with your item, you have 30 days from receipt of purchase to return and exchange an item or obtain a refund.
  • If you are returning a product from outside of Australia you are responsible for any costs associated with returning the item unless the item is faulty and our returns team has specifically asked for the faulty item to be returned.
  • If you are returning your item for an exchange, the exchange order is created in our system when the item arrives at our warehouse and is processed by our Returns team.
  • If you are returning your item for a store credit, the store credit is sent to your email in the form of a gift card, when the item arrives at our warehouse and is processed by our returns team.
  • If you are returning your item for a refund, the refund is processed by our system when the item arrives at our warehouse and is processed by our returns team. Your bank may take 1-3 business days to process it back into your account.
  • If your item cannot be returned in the Returns Portal, please contact us at support@thewodlife.com.au
  • Where a replacement item is currently out of stock, a refund or store credit will be issued at our discretion.

Please allow 3-14 Business Days from receipt of returned goods, for your return to be processed.

DAMAGED OR FAULTY GOODS - MY ITEMS ARE DAMAGED OR FAULTY, WHAT TO DO?

If your item arrives damaged or faulty, The WOD Life will work together with you to resolve the issue.

If a product arrives damaged or faulty that is not a 'The WOD Life' branded product we will work with the supplier to ascertain a replacement product.

Before a replacement is sent out, we will work with the supplier to confirm that the product is in fact faulty or damaged before we send out a replacement product.

If we don't have any stock available we will send you a store credit voucher that you can use towards anything else in our store.

This may take some time to resolve this with the supplier. We appreciate your patience during this time.

We cannot replace or refund items that are damaged through incorrect use or outside the terms of normal use,

Please contact us at support@thewodlife.com.au with your order number and we will be in touch.

INCORRECT ITEM RECEIVED - THE CORRECT ITEM WASN’T RECEIVED, WHAT TO DO?

We acknowledge that at times, there may be incorrect items that are received despite us having a number of safeguards in our picking/packing/despatching process. We will work with you immediately to ensure your correct item is received.

In the case you receive an incorrect item, please do not use the item and contact us within 10 days of receiving the incorrect item so we can help you correctly.

Please contact us at support@thewodlife.com.au with your order order number, the incorrect item and we will resolve this for you.