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Frequently Asked Questions
The WOD Life have put together the most common questions and provided some answers to help you out! So look for your question, find the answer - easy!
If you don't find what you were looking for, feel free to hit us up on the page - we can help you out with some of our legendary service!
- Who is The WOD Life?
- The WOD Life is a Registered Australian Business with Australian Business Number 54 114 453 116. To find out more, feel free to check out our ' ' page.
- Do you have a real life store? Can I come in and look at your gear? Can I pick up my order at your store?
- Unfortunately not. At this point in time, we do not have a retail location. Our website is a one stop shop, where you can sit back, relax and enjoy browsing at your own leisure!
- Where are you located?
- Our address is 217 South Rd, Ridleyton SA 5008. Also look out for us at an event near you!
- What are your trading hours?
- We are an online store, so technically 24 hours a day, 7 days a week! However if you have a particular query please contact us and a member of our team will get aim to respond within 24-48 hours.
Payments & Afterpay
- My Afterpay was declined, what's wrong?
- The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments.
There are a few reasons why a payment can be declined with Afterpay:
- Your first payment amount must be available at the time of purchase - even if you have nothing to pay today
- Your Afterpay account has overdue payments owing
- The Afterpay risk management department has declined your payment
- For any questions regarding your Afterpay payment please contact Afterpay.
For more details, you can get in touch with Afterpay.
- Do you accept Afterpay outside of Australia?
We are now accepting Afterpay for Australia and New Zealand orders!
If you don't currently have an Afterpay account all you need is:
1) An Australian or New Zealand Visa or Mastercard debit/credit card;
2) To be over 18 years of age;
3) To live in Australia New Zealand
To see Afterpay’s complete terms, visit https://www.afterpay.com.au/terms
Order & Shipping
- Do you ship internationally?
- The WOD Life is committed to getting our products to our customers. We now can provide International Shipping to customers located throughout the world. If you have a special request, feel free to contact us.
- The WOD Life is not to be held responsible for any customs duties or clearance payments at the receiving country. These clearance fees and customs duties are all unique to the country and are up to the customer to make payment.
- When will my order arrive?
- As soon as you place an order, you will receive an order confirmation email. If you did not receive this, please check your Junk Mail Folder.
- Please allow us to pick, pack and ship your order within 24-48 hours on business days. When your order is shipped, you will receive a subsequent confirmation with all shipping information and details.
- If you would like to check the current status of your order, please click on .
- How long will my order take to arrive? What are the shipping times?
- As a guide, Domestic orders are shipped via standard Australia Post and arrive between 5-7 Business Days to all major centres excluding Darwin (Please allow 1-2 extra days). Customers orders can arrive before this, however this timeframe is provided as a guide only.
- For Express Orders, please allow 1-2 Business Days for your order to arrive in all major centres excluding Darwin (Please allow 1-2 extra days).
- For International Orders including New Zealand, please allow 4-7 Business Days for your items to arrive. As we post to all corners of the globe, each order is unique and the time frame can range.
- For Heavy Bulky Orders over 5kg:
- - Heavy/Bulky items and cannot be sent using an express courier. It has to travel by road or rail transit.
- - It also cannot be picked up by the customer from our HQ.
- - It can take up to 5 business days once ordered to be despatched from the warehouse and a tracking number to be allocated to the order.
- - Depending on your location, please allow 3-8 business days for delivery once despatched from the warehouse.
- - We are unable to send this item outside of Australia.
- How much is shipping?
- Shipping costs are calculated based on the weight, size and shipping location. For accurate shipping costs, please add all of your items to your CART. Click on your CART, enter your state/territory, country and zip/postal code to get a real time shipping quote.
- What is my tracking number?
- Due to the volume orders, The WOD Life is unable to provide a tracking number for those orders 500g and under. In all other circumstances, tracking numbers will be provided to you in the shipping confirmation email where possible.
- If you have ordered via Express Post, once the item has shipped, your tracking number, should be then included in your shipping confirmation email.
- If you have not received a shipping confirmation email, please check your Junk Mail Folder before contacting us.
- I just realised I ordered the wrong colour/size/quantity/product. What do I do?
- Once your order has been placed, it has begun to be processed and no amendments or cancellations can be made. We are not able to combine orders or make any changes during this time.
- If you require additional products added to your original order, we recommend that you place another order to ensure that you do not miss out on your item, due to the fluctuations in available stock.
- You can always test your luck and contact us, we will see if it is possible to accommodate your change.
- Can I pick up my order from the store?
- At this point in time, we do not have a retail location so pick ups are unavailable.
- My item is the wrong size / style / colour and I need to return it. What do I do?
- The WOD Life is committed to ensuring that all customers are satisfied and we offer a 100 Day Return Policy. For all returns policies and procedures please visit the . All information on the returns process, our terms and conditions are featured here.
- I've sent my returns items back, have you received them yet?
- Please review our returns page for our policies and procedures. When The WOD Life has processed your return, exchange or refund we will be in contact with you via the details provided in the .
- I want to return an item, but I have lost my original invoice?
- No problems, please go to the RETURNS PAGE to download the . Fill in the details of this form, send it in with your item and we will process accordingly.
As long as the item is not assembled or used we’re happy to receive it back for a refund or exchange. Goods can be returned within 100 days of purchase and must be in the original packaging. However, this excludes clearance items. The goods must be packaged appropriately for transport at your own expense.
Wholesale and Affiliates
- Does The WOD Life do buys or custom affiliate orders?
- Definitely!!! The WOD Life has great relationships with some of the biggest and best brands around the Functional Fitness market, so if you are after a group buy or a larger order for your affiliate contact us at email@example.com with the product and reference and we will work together with you to make it happen.
- Do you offer Wholesale Pricing?
- The WOD Life has established a wholesale program, geared towards Affiliates and Gym Owners. This program assists these affiliates and gym owners to access bulk rates for specific purchases. If you are interested in establishing an affiliate/wholesale account, please sign up at our .
- Do you offer special deals for Affiliates?
- If you are interested in an affiliate/wholesale account, please sign up at our AFFILIATE PAGE.
- When will you be getting my item back in stock? Can you let me know when you get my item back in stock?
- Due to the popularity, certain items go out of stock from time to time. On the relevant product page, please select your size/style/colour/type that is currently out of stock.
- Please then put your email address in the notifications field. Once your email is input, please click "Email when available". As soon as the item comes back in stock, you will then receive an automatic notification.
- What size should I order?
- We realise that everyone has a difference preference on how they would like an item to fit. We have provided size charts and size guides for as many items as possible on our site. Just check the product listing and photos for a size guide. If you are after specific guidance or a chart isn't available - get in contact with us.
- Where is your size guide?
- Please check the size guide on the specific product's page. We have many different products from many different suppliers, so sizing across products can vary.
- What if The WOD Life does not stock a product I am interested in?
- The WOD Life is forever increasing it's range and we would love to hear from you! Feel free to contact us at firstname.lastname@example.org with the product and reference. We have great relationships with some of the biggest and best brands around the Functional Fitness market so work with us to make it happen!
- What if I have a product The WOD Life could be interested in?
- The WOD Life is forever increasing it's range and we would love to hear from you! Feel free to contact us at email@example.com with information on your product and we can look at how we can work together.
Events, Sponsorships & Ambassadorships
- Will The WOD Life sponsor my event?
- The WOD Life is actively involved in the community. Unfortunately it is not possible to sponsor every event. If you believe you have a worthy event, please consider the following criteria:
- 1. Are you or your affiliate a customer of The WOD Life?
- 2. Do you use our gear and believe in The WOD Life?
- 3. When and what is your event?
- 4. How many people will be attending your event?
- 5. What support will you be looking for from The WOD Life?
- Will The WOD Life sponsor me as an athlete?
- The WOD Life is open to sponsoring specific athletes and ambassadors amongst the community. If you believe you are a worthy candidate, please consider the following criteria
- 1. Are you a customer of The WOD Life?
- 2. Do you use our gear and believe in The WOD Life?
- 3. Do you have a presence within the community?
- 4. Are you actively involved in sanctioned and unsanctioned CrossFit, Olympic Lifting, Power Lifting, Gymnastics and Functional Fitness events?
- Can I have some free stuff?
- If you would like to be in the running for some free gear, stay tuned to our Facebook, Instagram and Twitter. We run competitions, promotions and giveaways all the time. You have to be in it, to win it!
Media & Marketing
- How do I get in contact with The WOD Life regarding some Media or Marketing Opportunities?
- Please contact us directly at firstname.lastname@example.org
Policies & Procedures
- Where can I find out about The WOD Life's Privacy Policies and Terms and Conditions?
- Privacy Policies can be found here and Terms and Conditions .
- Any other questions?
If you have any other questions, drop us a line at email@example.com
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