The WOD Life (or simply TWL) is the Home of Training in Australia and New Zealand. Our mission is simple. To help you 'Discover What You're Capable Of' by providing the best products, allowing you to maximise your training and recovery.

The WOD Life is a Registered Australian Business with Australian Business Number 54 114 453 116. To find out more, feel free to check out our ‘About’ page.

The WOD Life started in 2013 from humble origins. Our commitment to great Customer Satisfaction started then and we now have almost 1.000,000 happy customers all over the world.

WOD (noun) is an acronym for Workout Of the Day. It refers to the daily workout routine that is prescribed by a gym or coach. The WOD can vary significantly from day to day, incorporating a wide range of exercises designed to improve overall fitness, strength, endurance, and flexibility.

Common structures of a WOD can be:

• AMRAP (As Many Rounds/Reps As Possible): Complete as many rounds or repetitions of a set of exercises as possible within a given time frame.
• EMOM (Every Minute On the Minute): Perform a set number of repetitions of specific exercises at the start of each minute, resting for the remainder of the minute.
• For Time: Complete a set number of repetitions or rounds of exercises as quickly as possible.
• Chipper: A long sequence of exercises performed one after another, typically with a high volume of repetitions.
• Hero WODs: These are special workouts named after fallen military or first responders, designed to be particularly challenging.

Unfortunately not. At this point in time, we do not have a retail location.

This website is the only way to purchase our products unless you catch us at our TWL Pro Shop at larger competitions.

If you live in South Australia and all the products in your cart are available at our HQ, a 'Warehouse Pickup' option will appear in the Shipping Options in the cart giving you the option to pickup your order from our warehouse in Ridleyton, Adelaide.

Our headquarters are located in Australia but our friendly Customer Experience team are located all over the world in an effort to bring you around the clock care.

We currently do not have a phone number. If you urgently need to speak with someone from our team, please write to us here and request a call back.

Please read the Returns Policy before returning a product to us.

Starting a return is easy and we allow you up to 30 days after placing your order to return your item!

Before you start a return, you will need your order number which can be found on your order confirmation email and the postcode the order was shipped to.

Start your return HERE.

For customers returning a product from within Australia, your exchange, refund or store credit is processed in our system when your return parcel is scanned into the Australia Post postal system* meaning that your new product will be with you as fast as possible.

*Only applies to returns made through the TWL Returns Portal. International returns are processed when we receive them at our HQ.

Yes, Gift cards are a great gift and our e-gift cards are delivered directly to your inbox. Find out more here.

Shoe sizing can be confusing. To prevent confusion, The WOD Life sells shoes only in US sizes. If you need to convert your EU or UK size to a US size, please see our handy Shoe Size Conversion Chart HERE.

To change or cancel your order, please contact our support team directly at our Contact Us page. We can try to assist you to change or cancel your order if it is still unfulfilled.

Yes, we ship to almost every location globally using reputable couriers including Fedex, DHL and Australia Post. To learn more about our shipping options click here.

If you need to ask a question or follow up on your order, simply reach out to our customer support team on the Contact Us page here.

PROTECT YOUR DELIVERY WITH SHIPPING PROTECTION

A Finder survey found that 1 in 5 Australians have had a parcel lost or stolen in transit in the last 12 months. Thats 4.2 million parcels a year in Australia. The survey also found that 5% of Australians have also had a parcel stolen from their front porch or letterbox. The survey also discovered that 4% of participants had a parcel delivered to the wrong address.

Fight the parcel pirates and include Navidium Shipping Protection on your order.

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small fee and we’ll offer you a refund or replacement if it doesn't arrive or arrives damaged.

WHAT WE DEEM AS LOST:

• Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 7 business days for your parcel to be delivered after it has been scanned as 'delivered.'
• Sometimes the courier prematurely marks it as delivered and tries a redelivery or it turns up in a secure location such as in your power meter box or behind a gate or roller door at your property or it may be at your neighbours.
• When a shipment has been in transit for more than 20 business days and cannot be located by the courier company.
• We reserve the right to classify your shipment as ‘delayed’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

WHAT WE DEEM AS DAMAGED:

• Items arrive damaged from transit. eg. apparel/footwear is wet, stained, torn, etc.
• Some of your order is missing or damaged due to the packaging opening in transit 

Please contact us immediately at our Contact Us page if your items have arrived damaged or something is missing. We will require some photographic evidence of tampered items.

WHAT WE DO NOT COVER:

• Missing parcels or redelivery fees due to incorrect address information provided by you
• Delays in transit due to supply chain issues, floods, strikes, bushfires or other natural disasters
• Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
• Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund
• Items that are returned to us for a refund or exchange that are not in a resalable condition

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at our Contact Us page and a member of our customer experience team will assist you. What to include in your claim email: 

• Description of your issue
• Photo evidence of damage if applicable

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting Navidium shipping protection, you agree to these terms. 

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour or at a secure location, we are not responsible for a refund or replacement.

*Shipping Protection is non-refundable. 

Want to skip the shipping queue and get your order sent first? 

For a small fee we offer a 'Priority Shipping' option in the checkout process.

Customers who select 'Priority Shipping' in the checkout process will have their order sent on the next 'order upload' run our warehouse creates, ensuring their order makes it out the door faster.

This is particularly useful during a sale period or if you urgently need your product.

By selecting Priority Shipping, it does not upgrade your shipping method to an express shipping carrier, but it will ensure your order is dispatched quickly.

Priority Shipping is not always possible with orders containing items from our marketplace partners. If priority shipping despatch is not possible with your order, we will refund the Priority Shipping fee you paid.

TWL provides multiple payment options including card options such as Visa, Mastercard and American Express.

Plus we offer Paypal which has a Buy Now Pay Later option available and we offer other Buy Now Pay Later services including AfterPay and ZipPay.