SHIPPING
GET YOUR GEAR PACKED, SHIPPED AND TRACKED SUPER FAST AT TWL!!!
HOW MUCH DOES SHIPPING COST?
Please go to the CART and enter your details for an accurate real time shipping quote.
Shipping costs are influenced by the weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
HOW LONG WILL IT TAKE TO ARRIVE?
DOMESTIC AUSTRALIAN ORDERS
Please consider that this is a guide only. The WOD Life does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.
Note: All shipping times relate to all orders under 5kg. All orders over 5kg are estimated to be received within 2-7 business days and will be sent via Road Courier.
NEW ZEALAND ORDERS
Note: All New Zealand orders below 2kg have a flat rate of $9.99AUD. All items under 2kg are shipped via Australia Post Express to New Zealand. All orders above 2kg are shipped to New Zealand via DHL Express. The price is determined by the weight of the order, with shipping times approximately 3-4 days.
WHEN ARE ORDERS DISPATCHED?
Orders received before 1pm Central Standard Time (South Australia Time) are dispatched same business day. (Mon-Fri). Orders received after that time are dispatched the next business day.
TIPS FOR FAST DELIVERY
1. Double check your address before ordering.
2. Couriers have 'Authority to Leave' parcels if safe. We recommend having a parcel sent to your workplace if you live in an apartment block, have a property which is not accessible to a courier or there is no safe place to leave a parcel.
3. If being delivered to a workplace, include the name of the business, not the shop number or level.
GOT AN URGENT ISSUE?
Call Us on 1300 732 152 during business hours Mon-Fri; or
We are working overtime to help provide a smooth experience for your order.
WHO DELIVERS MY ORDER?
Australian Domestic Orders
Orders are delivered by Australia Post and Toll Priority. Other courier services such as Fastway Couriers, Hunter Express and Toll IPEC are utilised to deliver heavier packages.
New Zealand Orders
Orders to New Zealand are shipped by Australia Post Express (for orders below 2kg). All orders over 2kg are shipped via DHL Express. Please allow 3-5 business days for your items to arrive.
International Orders
International Orders please allow 2-7 Business Days for your items to arrive. As we post to all corners of the globe, each order is unique and the time frame can range depending on the destination country and remote places may take a bit longer.
TRACKING NUMBERS
The WOD Life endeavours to provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.
INTERNATIONAL SHIPPING
The WOD Life now offers International Shipping. Please be advised that International Orders takes approximately 2-7 business days to be delivered depending on your destination country. The below image shows the shipping timeframe respectively. If you have questions about our shipping options, please contact us.
NEW ZEALAND ORDERS
INTERNATIONAL ORDERS
Note: At this time, The WOD Life cannot control the import duties and taxes for deliveries to your respective country. All customers are liable for any import duties or taxes incurred in their order.
HOW DO I CHECK MY ORDER STATUS?
Please visit the ORDER STATUS Page.
GIFT CARDS
How quickly can you deliver a gift card?
Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.
Who will receive the gift card?
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a Christmas card for the big day.
What do I do if I can't find my gift card?
The best thing to do is to double check your junk mail. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.
WHAT IF I LIVE OUTSIDE AN AUSTRALIAN MAJOR CITY OR REMOTE AREA?
If you live in a place not on the Australia Post Express Network eg. the Northern Territory or some regional areas we recommend ordering using Toll Priority.
If you live in a remote location we recommend allowing 3-4 business days for your order to arrive.
WILL I RECEIVE TRACKING INFORMATION?
Yes. With full tracking you will be able to trace where your order is and have peace of mind. We endeavour to send tracking details as soon as possible to the email with your shipping confirmation. Although it is likely these details will come through quicker, please allow 24-48 hours.
DETAILS FROM OUR SHIPPING CARRIERS
For the latest updates direct from Toll please check:
For more information on regular Australia Post shipping please visit the link below:
http://www.auspost.com.au/christmas-hours-and-delivery.html
WHAT HAPPENS IF A PRODUCT I ORDERED IS OUT OF STOCK
In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible.
Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phonecall or email before sending out the rest of your order.
If you have ordered a clearance item during a sale period we will refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.
